Refund policy

We trust you will be happy with your purchase from Elegant Home, however, in the unlikely event that you are not satisfied, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original condition and packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@eleganthome.co.uk. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you instructions on how and where to send your package. Any applicable free gifts with the original order must also be returned. You are responsible for the return postage for any unwanted goods without any faults, and so we strongly recommend you use a traceable postal service as we cannot accept any responsibility for parcels lost in transit.

You can always contact us for any return question at sales@eleganthome.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. You must notify us of any issues within 7 days of receipt of your order.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, table cloths or curtains listed below), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item, but the main ones are listed below.

- Curtain returns will only be accepted if the string in the header tape has not been pulled or tampered with, no exceptions
- Cut to order item such as PVC table cloths off a roll or net curtains are cut to the specifications selected by the customer upon order and so cannot be returned unless there is a manufacturing fault with the item

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. A restocking / handling charge of £3.99 per item may be applied, determined on a case by case basis, once goods have been received and inspected if the above criteria is not met. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.